Privacy Policy

National Business Energy, operated by Data SIM Direct Ltd

Our Contact Details:

Name: Customer Service Team

Address: Lasyard House, Underhill Street, Bridgnorth, Shropshire. WV16 4BB

Introduction

At National Business Energy, we prioritise the protection of your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

Information We Collect

We collect and process the following types of personal information:

Business Name
Contact Name
Address
Phone number(s)
Email Addresses
Date of birth
Credit check information

How We Obtain and Use Your Personal Information

Most of the personal information we collect is provided directly by you for the following purposes:

To provide quotes for business energy packages
To arrange connection of business energy packages

Additionally, we may obtain personal information indirectly from publicly available sources to compile a database of businesses.

We use your personal information to quote for business energy packages and arrange connection. This information may be shared with our Energy Partner, Fidelity Energy Limited.

Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing your personal information:

Your consent (which can be withdrawn at any time)
Contractual obligation
Legal obligation
Legitimate interests
Data Storage and Retention

Your personal information is securely stored on our internal database. We retain phone calls, correspondence, business energy contract details, and personal contact information for the duration of the contract or for 12 to 60 months if a contract is terminated or not taken up. After this period, your information will be securely disposed of from our systems.

Your Data Protection Rights

For information about your data protection rights and how to exercise them, please refer to our GDPR page or contact us here.

Complaints

If you have concerns about our use of your personal information, please contact us here. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

ICO Contact Information:

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113

Website: https://www.ico.org.uk

This Privacy Policy was last updated on 15/05/2024 and may be revised periodically. We encourage you to review this policy regularly for any updates.